Legal
Política de reembolso
Esta política explica os limites e responsabilidades que mantêm o serviço seguro.
Scope
This policy applies to paid plans. Paid plans are billed through Paddle.com, our Merchant of Record. Your first domain is free and never requires payment.
Refund window
You can request a full refund of any payment within 30 days of that payment.
How to request a refund
Email support@freedomainmail.com from your account email address, or contact Paddle's buyer support at https://paddle.net. Refunds are issued by Paddle to the original payment method.
Cancelling
Cancelling stops future renewals. Your plan stays active until the end of the paid period. Outside the 30-day window, the unused part of the period is not refunded pro rata.
Removing domains
Removing a paid domain lowers the number of domains billed from your next renewal. It does not create a refund or a credit for the current period.
Exceptions
Charges are not refunded when the related address, domain or account was suspended for violating the Acceptable Use Policy or these terms.
Retenção e limites
O Free Domain Mail apenas recebe e-mails — nunca envia nem encaminha mensagens em seu nome. Endereços temporários públicos são excluídos após 10 minutos; o e-mail de domínio próprio é mantido por 30 dias. Anexos nunca são armazenados, apenas o nome, tamanho e tipo do arquivo.
Contato e abuso
Security reports: security@freedomainmail.com
Abuse reports: abuse@freedomainmail.com
Support: support@freedomainmail.com